After you've completed your order, you will recieve a confirmation to your e-mail address. In this confirmation, you will find all the information about chosen product, price, invoice- and delivery address. If you discover anything incorrect in your order confirmation, please contact us with the correct information as soon as possible.
Our ordinary international delivery time is 5-9 working days. Please note that orders made during weekends and holidays will be sent on the next regular working day. If there is any delay in the delivery of your order, without us informing you of it, please contact us for a quicker resolution of the issue.
All prices on our webshop are displayed including taxes and excluding shipping fees. We reserve the right to adjust the prices of our products without further notice as a result of printing errors, faulty information from suppliers and other, herein not mentioned reasons.
You have the right to return the product to us within 7 days after confirmed delivery. In order for the return to be accepted, the package of the product must be un-opened and the seal must not be broken. Shipping costs of the return are paid for by the customer. Since our headphones are inserted into the body, we are unable to accept regret-returns of the purchase after the seal on the package has been broken. This due to hygiene reasons.
We thoroughly quality check all products before they are dispatched to you. If the product is delivered to you damaged or non-working, we'll work with you to resolve the issue in the best possible way. It is always neccessary to contact us before you decide to return a product to us. The complaint is to be filed as soon as the fault is discovered.
How to make a complaint?
Send us a message with your personal information, your order number and a detailed description of the problem.
If we are unable to remotely solve the problem and we aren't able to repair or replace the product, we'll reimburse your purchase according to applicable consumer laws. We reseve the right to reject a complaint if closer inspection shows that the product is not faulty or that the problem is caused by issues not covered by quality or production guarantee.
Limitation of Responsibility
We do not accept any responsibility for issues that may arise by using our product nor for delays/errors caused by circumstances outside of our control (Force Majeure). These circumstances include but are not limited to workplace issues, fires, war, decisions by authorities, delayed supplier shipments and so forth. We do not accept any responsibility for changes on products or product features that have been made by manufacturers and/or suppliers outside of our control.
We reserve for possible content errors on our website as well as the right to cancel orders due to errors in stock numbers. We don't guarantee that the pictures on our website are representative of the products exact appearance and color since some coloration differences can occur on pictures depending on screens, resolution, image quality etc. We will always do our best to expose a product as accurately as possible on our website.
When you shop Devoniq products, you'll always get a 1 year limited international warranty on your purchase. The warranty covers faults that may arise due of production- or quality issues. The warranty does not cover wear and tear damage, outer damage on the earphones components, damage that occurs because of incorrect usage, incorrect charging of the battery and other faults that are obviously not a result of production- and quality issues.
For handling of warranty cases, we reserve a time of up to 3 working weeks excluding shipping times.
Information about Cookies
According to privacy regulations, we are supposed to inform you, for integrity purposes, that cookies are used on our website. Through information in cookies, it is possible to follow certain web surfing behavior by users. Cookies are small text files that websites store on your computer in order to give it access to the platform.
What is personal information?
Personal information is all information that directly or indirectly can be traced back to a physical entity.
Which information about you are we storing?
In order to be able to process your order and answer questions you might have asked our customer service, we are storing your full name, address, phone number, email address, ip address and purchase history. Your information is stored for as long as we have a legal ground on which we can process your information. An example of this is to complete the purchasing agreement between us and to abide by set laws, for example accounting regulations.
Your informaton is processed as you visit and shop on our website. Marketing campaigns and such will not be sent to you without your approval.
How is my information shared?
When you make a purchase, a part of your information is transferred to our payment processing partners in order to process your payment.
In order to deliver your purchase, specific information must be shared with the shipping companies that we are working with.
Shipping companies that we are working with are FedEx, DHL and EMS.
If you've registered for our newsletter, your name and email address will be stored on our emailing platform, MailChimp.
Right to Access
You have the right to insight into which information we have stored about you. This information is presented to you in an electronic, easy to read, format.
Right to Correction
You have the right to have faulty or outdated information corrected by us in our systems.
Right to be Forgotten.
You have the right to request that your information is removed from our systems. We are obliged to abide by your request except when your request to be forgotten is infringing on set laws and regulations.
Responsibility for Data Protection
Devoniq Audio is responsible for storage and processing of your information and to see to it that applicable laws are followed at all times.
How we protect your information?
We are using industry standards such as SSL/STL and one-way hash algorhytms to secure your information. We are using a well-known webshop platform that in turn also secures and encrypts data traffic.
Changes to Terms and Conditions.
We reserve the right to update our terms and conditions without further notice. Changes in these terms and conditions will be published on the website.